Standard Support(spot) is the service which can use Standard Support(annual license)by a month unit.
Standard Support(spot) provides the following services by online face-to-face support or HelpDesk support.
- The concrete Testing IPs usage for the measurement and the evaluation.
- The propsal for the measurement and the evaluation.
- The support for bringing up the measurement environments.
However, this service does not include the following services in Standard Support(annual license).
- CX1000P and CX1000D Calibration Service(including calibration certificate).
The online face-to-face support is provided by using Cisco WebEx.
In first use, It displays the notification of intent to install the Cisco WebEx add-on. Please install it in accordance with the notification.
Also please ready to head set in advance.
This service is offered to the contract customers in Japan.
