Question
I get an error authenticating or returning the license even though I am ready to authenticate and return it. What should I do?
Answer
There are various causes of errors in authenticating or returning licenses.
One possible cause is that old data remains in the IP Manager information, which may be inconsistent with the current installation status, resulting in an error.
Follow the instructions in the following document to uninstall and install the CloudTesting(TM) Lab.
How to resolve the issue that an error occurs when uninstalling or installing CloudTesting(TM) Lab
If the problem persists, please contact the Help Desk.